Delivery Schedule (by zip code)
Monday - 53110, 53154, 53172
Tuesday - 53129, 53130, 53132, 53150, 53151,53220, 53228
Wednesday - 53110, 53154, 53172, 53108 (East of 94 only), 53402, 53404
Thursday - 53129, 53130, 53132, 53150, 53151, 53220, 53228
Friday - 53108 (East of 94 only), 53402, 53404
NOTE:
*Orders placed by 3pm Monday to Friday will be "time-stamped" as received that day. Orders placed after 3 pm Monday to Friday will be "time-stamped" as received the next business day (M-F). Orders placed Saturday and Sunday will be "time-stamped" as received on Monday.
*We do not usually delivery on the same day as the "time-stamp" of your order, but will try. To identify your delivery date, look for the first day that has your zip code listed AFTER the date your order is time-stamped (see example scenarios directly below).
*Delivery Examples: Recipient's zip code is 53132. Order is submitted before 3PM on Monday (time-stamp is Monday)...delivery will be on Tuesday. Order is submitted after 3PM on Monday (time-stamp is Tuesday)...delivery will be on Thursday.
*If you do not want to wait for delivery on your scheduled day listed above, you will have the option at checkout for Next Business Day Delivery (delivery will be guaranteed on the first business day (M-F) AFTER the time-stamp of your order).
*Recurring Auto-delivery orders will be time-stamped as of the date they recur based on the interval customer chooses when placing their first order. The delivery schedule noted above will then be followed. Remember...you can always easily adjust your Auto-delivery order date by signing into your account per the email info sent to you on the day you first created your subscription account.
*We will always send a text (and often an email) notification detailing your actual delivery date AND Approx. time once we are able to do so. If we are ever able to deliver sooner than the schedule above we will send communication stating such.
NOTE: We can DELIVERY/ADD ANYTHING to your online order if you do not see the item online, but want it from our brick and mortar store. Just call the store of your choice to purchase it and ask that it be delivered. If you want it added to an existing online order, just ask that Ken do so.
Delivery Guidelines
-Local delivery only. We deliver to select zip codes/areas listed at the top of our “shop” pages (which match the zip codes in "Delivery Schedule" noted above).
-You do not need to be home at time of delivery, however, any approval to leave product within a specific location at address or with alternative person (i.e. neighbor) is to be stated within the Special Delivery Instructions text box within the “cart” page when placing your order.
-Happy Tails Pet Supplies is not responsible for any loss or damage to products after delivery to customer location, as requested. Confirmation of delivery will be given (via text) based on information (CELL PHONE) supplied by customer at time of ordering.
Frequent Buyer Program Info
-Happy Tails Pet Supplies is happy to honor your reward program (i.e. buy x bags and then get a free one) for food that is delivered. If you also shop at one of our stores, the food delivered will be added to your in-store purchase account to help you get to your free bag of food quicker. The food reward program varies depending on brand of food you buy, but we keep track of that for your electronically...if you ever have any questions just reach out to us via phone or email.
THANK YOU!
Ken and Tiffany (Owners)